Buyers privacy policy

Effective date: December 23, 2025

This Buyers Privacy Policy explains how Kelviq, Inc. collects, uses, and shares personal information from people who buy products through Kelviq checkout and customer portal.

1) Who we are

Kelviq, Inc. 2261 Market Street STE 46163 San Francisco, CA 94114 Email: support@kelviq.com

Kelviq acts as the Merchant of Record for purchases made through our checkout. That means Kelviq is the seller to the buyer for payment, receipts, refunds, and disputes.

2) What this policy covers

This policy applies to buyers who use:

  • Kelviq checkout and payment pages
  • The Kelviq customer portal (orders, invoices, downloads, subscriptions)

This policy does not cover the seller’s own website or services outside Kelviq.

3) Information we collect about buyers

We collect the information you provide and information created during your purchase.

A. Information you provide

  • Name
  • Email
  • Billing details, usually country and postal code, and sometimes a fuller billing address if needed
  • Phone number (optional)
  • Company name (optional)

We do not collect shipping addresses in our checkout.

B. Purchase and account information

  • What you bought, price, currency, and order details
  • Subscription status (active, canceled, renewal dates)
  • Invoices and receipts issued by Kelviq
  • Refund requests and support messages (including refund requests by email)

C. Customer portal access

  • Email address
  • One time passcode (OTP) sent to email for login

D. Technical and security information

  • Basic logs like timestamps, order IDs, and error logs for reliability and security
  • We do not store your IP address in our own systems, but some partners may collect it for security and fraud prevention

4) Payment information

Kelviq uses payment partners to process payments. Kelviq does not store full card numbers or similar payment details on our servers.

Payment partners may collect and store payment details and related security data as needed to complete the payment and help prevent fraud.

5) How we use buyer information

We use buyer information to:

  • Complete your purchase and deliver digital goods (download links, access links, license keys)
  • Provide the customer portal features: orders, invoices, downloads, license keys, payment method updates, cancellations, billing updates, and refund requests
  • Send required emails like receipts, invoices, payment status updates, subscription notices, and refund confirmations
  • Prevent fraud, handle security issues, and protect the platform
  • Handle disputes, chargebacks, and refunds
  • Follow legal, tax, and accounting rules
  • Improve reliability and fix bugs

Marketing emails We send marketing emails only if you opt in. You can unsubscribe anytime using the link in those emails.

6) Fraud checks and automated blocking

We use fraud and risk checks to protect buyers and sellers. In some cases, a payment may be automatically blocked without a human review.

If your payment is blocked and you think it is a mistake, contact support@kelviq.com and we will review it.

7) When we share buyer information

We share buyer information only as needed for the purchase and platform operations.

A. With the seller you bought from We may share:

  • Name and email
  • Billing details (such as country and postal code, and other billing details shown on the invoice)
  • Order details (what was bought, plan, and purchase status)
  • Access details needed to support delivery (like license keys or entitlement status)

We do not share your IP address with sellers.

B. With service providers We use vendors to run Kelviq, such as for: payment processing, hosting, email delivery, customer support, fraud prevention, analytics for reliability, and error monitoring. These vendors can access personal information only to do work for Kelviq.

C. For legal and safety reasons We may share information if we believe it is reasonably needed to:

  • Follow the law, a court order, or a valid request from authorities
  • Protect buyers, sellers, and Kelviq from fraud or security threats
  • Enforce our terms and resolve disputes

8) Cookies and similar technology

Kelviq does not use cookies for advertising on checkout or the customer portal.

However, payment and fraud partners may use essential cookies or similar tools to run checkout, prevent fraud, and keep transactions secure.

9) International data transfers

Kelviq is based in the United States. Your information may be processed in the United States and other countries where Kelviq and its vendors operate. Where required, we use accepted safeguards to support transfers.

10) Data retention

We keep buyer information for as long as needed to provide the service and meet legal obligations.

  • Transaction records, invoices, and receipts: typically kept for 7 years for tax and accounting needs
  • Support and dispute records: kept as needed to resolve issues and meet legal obligations
  • Technical logs: kept for security and reliability, then deleted or reduced over time

11) Your choices and rights

Depending on where you live, you may have rights such as:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information (with legal and tax exceptions)
  • Object to certain uses
  • Receive a copy of your information
  • Opt out of marketing emails

To request any of these, email support@kelviq.com. We may ask for reasonable details to confirm your identity and protect your account.

California notice If you are a California resident, you may have rights under California privacy laws. Kelviq does not sell your personal information.

12) Security

We use reasonable security measures designed to protect buyer information. No system is perfectly secure, so we cannot guarantee absolute security.

13) Adults only

Kelviq checkout is intended for adults 18+. We do not knowingly allow purchases by minors.

14) Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the effective date and, when appropriate, provide notice through the checkout or customer portal.

If you want, I can also format this into a clean “web page ready” version with short sections and an FAQ style, so it reads well when linked from checkout.